Frecuently asked questions

Where can I check the status of my order?

Click HERE to check the status of your order.

I want to make an online purchase, how do I get measured?

If you have ordered a pair of boots before we can use your previous measurements. If this is your first pair, we will help you to take your measurements at home.  It’s as easy as you can see in THIS VIDEO

How long will I have to wait to receive my order?

Click HERE to read about our manufacturing process and shipping times.

I received my boots but they don't fit right, what should I do?

All of our products have one year warranty. Please contact us as soon as you receive your boots to help you with the process.

I had ordered boots before. How can I order a new pair?

You can CLICK HERE to buy your new boots online and at the measurements step, please choose that you had made a purchase with us before, so we can use the same info that we have on file.

I don't find a distributor near me. How can I buy your boots and get measured?

You can CLICK HERE to buy your boots online. At the measurements step, you can choose to get assisted by one of our representants or even you can take your measurements by yourself at home! It’s as easy as you can see in THIS VIDEO